Loading... Please wait...

FAQ's

Frequently Asked Questions

Shipping and Returns

See our Shipping and Returns Page (Shipping and Returns)

Payments

What forms of payment do you accept?

Is PayPal reliable?

Do you accept payments from outside of the USA?

What if I want to pay for the items in my cart later?

What is the nature of my payment to Sisters of Carmel?

How are your items different?

On the rosaries, why do you ask if it is for a man or a woman?

Can you help me understand all of the different metal terminology that you use?

Why does my rosary keep breaking?

Can I design my own rosary?

What if I cannot decide what to get as a gift?

Are your religious items already blessed?

What Forms of payments do you accept?                                                                                            

Electronically, we accept Visa, Mastercard, American Express, Discover, PayPal, e-checks (which is a one-time electronic draft from your checking account), and checks or money orders by mail.

Back to Top

Is PayPal reliable? 

PayPal is one of the largest electronic payment services on the web. They use secure servers and are very dependable. We can honestly say that we have never had any problems with their service. For more information, visit the PayPal website.

Back to Top

Do you accept payments from outside the USA?

We can accept all of the same forms of payment outlined above, except for checks, from people outside of the USA. You can visit finance.yahoo.com to convert our prices into your currency.

If you wish to check out without creating a PayPal account, use the PayPal (no account needed) option.  You will then be able to enter your credit card information without signing into PayPal.  We hope, in the near future, to allow customers outside the USA to use thier credit card directly on our site rather than having to use PayPal at all.

Back to Top

What if I want to pay for the items in my cart later?

From one visit to the next, your shopping cart will retain items added to it. So, feel free to add as many items as you like to the cart, knowing that they do not need to be paid for and that they will be waiting for you there the next time you come to our site. Customers who create an account also have the option of adding items to their wishlist.

Back to Top

What is the nature of my payment to Sisters of Carmel?

Your payment to Sisters of Carmel for items designed, handcrafted and selected by our Sisters is a suggested donation which helps support our Carmelite life of prayer and sacrifice for God and neighbor. (Besides the amounts we ask for our items, charitable donations can also be made directly to the Monastery on the About Us page.)

Back to Top

How are your items different?

Our handmade items are skillfully crafted by the Carmelite Sisters. Each of the Sisters has many years of experience making these beautiful sacramentals. The rosaries and chaplets are unique in their construction, especially with our use of traditionalbows”. Our quality chains, bows and other techniques make our rosaries and chaplets the most sturdy, durable and beautiful that you will find. We also carefully choose the items not made by us so that everything on our site is the most beautiful and highest quality of its kind available. You will want one of our items when only the best will do. See some testimonials. 

Back to Top

On the rosaries, why do you ask if it is for a man or a woman?

We have many center medals and metal crucifixes to choose from. Not only do we choose ones to match the beads and parts that you have selected, but we also try to choose ones that we think will be more to the taste of the sex of the person that will be using the rosary. Some centers in particular are more obviously feminine (more fancy and ornate), and we will not choose one of these if we know that the rosary is for a man.

Back to Top

Can you help me understand all of the different metal terminology that you use?

Our items come in many different types of metal, from gold to silver oxidized. Please click here to learn about the different types of metal.

Back to Top

Why does my rosary keep breaking?                                                                                                       

When quality rosaries break, the most common cause is that they are being kept loose in a pocket or purse. They get scraped, tangled, caught and pulled...treatment that even the most sturdy rosary cannot withstand. That is why we also offer quality rosary pouches. Storing your rosary in a rosary pouch will keep it in like-new condition. 

Back to Top

Can I design my own rosary?

Yes. Please visit our Build a Custom Rosary page, which allows you to build your own rosary from our full selection of beautiful and high-quality beads, crucifixes, centers, side medals, and metal parts.

Back to Top

What if I cannot decide what to get as a gift?                                                                                          

Sometimes it is difficult to decide when purchasing a gift for another. Since we understand that, we offer gift certificates, which make wonderful gifts and allow recipients to choose just what they want. Also visit our “Gifts for special occasions” page for gift ideas.

Back to Top

Are your religious items already blessed?

Upon request, we will be happy to have any items blessed by a priest. The Brown Scapular need not be blessed if one has been enrolled in the Confraternity of the Brown Scapular. As part of the ceremony, the person is blessed along with the scapular; therefore, all subsequent scapulars do not need to be blessed.