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Frequently Asked Questions

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Custom Rosaries
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Our Newsletter
Catholic Doctrine &
Catholic Devotions

Shipping

How much do you charge for domestic shipping and handling?
How much do you charge for international shipping and handling?
Is my order insured?
How long will it take to get my order?

Payments

Why isn’t the shopping cart working?
What forms of payment do you accept?
Is PayPal reliable?
Do you accept payments from outside of the USA?
What if I want to pay for the items in my cart later?
What is the nature of my payment to Sisters of Carmel?

Our Items

Do you guarantee your items? What about returns?
How are your items different?
On the rosaries, why do you ask if it is for a man or a woman?
Can you help me understand all of the different metal terminology that you use?
Why does my rosary keep breaking?
Can I design my own rosary?
What if I cannot decide what to get as a gift?
Are your religious items already blessed?



Shipping

How much do you charge for domestic shipping and handling?
All of our domestic orders ship via the United States Postal Service (USPS). Shipping and handling charges for orders being shipped within the USA are shown below. When customers in the USA check out, they may choose either USPS Standard Shipping (1 - 5 business days) or USPS Express Mail (1 - 2 business days). Express Mail is next-day service to most destinations and second-day service to the rest (visit www.usps.com for more information). Please keep in mind that these time frames represent only the shipping times and do not include the time it may take to prepare your order for shipment. (See How long will it take to get my order? below.)

Your Order TotalStandard
S&H
Express
S&H
$0.01 - $49.99$5.50$21.00
$50.00 - $99.99$7.00$26.50
$100.00 - $199.99$9.00$30.00
$200.00 - $299.99$12.00$47.00
$300.00 and over$15.50$67.50

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How much do you charge for international shipping and handling?
All of our international orders ship via the United States Postal Service (USPS). Shipping and handling charges for orders being shipped outside the USA vary by country. Simply use the shopping cart checkout to see the shipping options and charges for your country. One or more of the following shipping options will be available to you upon checkout: Air Service (USPS First-Class Mail International, 1-3 weeks, tracking not available), International Priority Air (USPS Priority Mail International, 6-10 business days), International Express Air (USPS Express Mail International, 5-9 business days), International Expedited (USPS Global Express Guaranteed, 1-3 business days). Visit www.usps.com for more information about these shipping methods. Please keep in mind that these time frames represent only the shipping times and do not include the time it may take to prepare your order for shipment. (See How long will it take to get my order? below.)

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Is my order insured?
Yes. Insurance charges are included in the shipping and handling charges. Please let us know if you have any problems with your shipment.

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How long will it take to get my order?
The majority of our items are in stock and ready for shipment. With some of our handmade items, like our rosaries, the speed with which you will receive your order does depend on how many other handmade orders we are currently working on. Also, availability of some of our more unusual beads can sometimes be an issue. The vast majority of these handmade orders ship within three weeks of our receiving them. If you need your item for a specific date, please let us know with your order. We will always email you a confirmation within 72 hours of your on-line order to let you know approximately when your order will be shipped.

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Payments

Why isn’t the shopping cart working?
Are you using a browser that doesn’t support cookies, or do you have cookies disabled? For your security and convenience, your browser must support cookies for the shopping cart to work. To enable cookies, please see the online help for your browser. (In Internet Explorer 6.0, go to Tools > Internet Options, click on the Privacy tab, move the slider all the way to the bottom, and click OK.) In addition, some pop-up blockers interfere with our shopping cart. If you are having troubles, please either temporarily disable your pop-up blocker or allow pop-ups for our site.

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What forms of payment do you accept?
Electronically, we accept Visa, Mastercard, American Express, Discover and e-checks (which is a one-time electronic draft from your checking account). Just fill up your shopping cart and click the checkout button to use any of these payment options. All of our shopping cart payments are processed by PayPal. (You will not be required to create a PayPal account.) We also accept money orders and cashier’s checks by mail. Please click here for more information.

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Is PayPal reliable?
PayPal is one of the largest electronic payment services on the web. They use secure servers and are very dependable. We can honestly say that we have never had any problems with their service. For more information, visit the PayPal website.

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Do you accept payments from outside of the USA?
We can accept all of the same forms of payment outlined above from people outside of the USA. You can visit finance.yahoo.com to convert our prices into your currency.

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What if I want to pay for the items in my cart later?
From one visit to the next, your shopping cart will retain items added to it. So, feel free to add as many items as you like to the cart, knowing that they do not need to be paid for and that they will be waiting for you there the next time you come to our site.

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What is the nature of my payment to Sisters of Carmel?
Your payment to Sisters of Carmel for items designed, handcrafted and selected by our Sisters is a suggested donation which helps support our Carmelite life of prayer and sacrifice for God and neighbor. (Besides the amounts we ask for our items, charitable donations can also be made directly to the Monastery on the About Us page.)

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Our Items

Do you guarantee your items? What about returns?
We have a no-quibble, 100% satisfaction-assured guarantee on our items for 30 days from the date of payment, 10 days on rings. If you are not pleased with an item, simply mail it back to us, postage-paid, in re-sellable condition, and we will happily replace it or refund your money. Please note, however, that custom rosaries and 14kt gold medals cannot be returned for a refund. We guarantee our items against defects in material or workmanship and will repair or replace any defective item at no charge. Simply mail the defective item to us, postage-paid, in either its original packaging or packaging affording an equal degree of protection. We will pay the return postage.

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How are your items different?
Our handmade items are skillfully crafted by the Carmelite Sisters. Each of the Sisters has many years of experience making these beautiful sacramentals. The rosaries and chaplets are unique in their construction, especially with our use of traditional “bows”. Our quality chains, bows and other techniques make our rosaries and chaplets the most sturdy, durable and beautiful that you will find. We also carefully choose the items not made by us so that everything on our site is the most beautiful and highest quality of its kind available. You will want one of our items when only the best will do. See some testimonials.

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On the rosaries, why do you ask if it is for a man or a woman?
We have many center medals and metal crucifixes to choose from. Not only do we choose ones to match the beads and parts that you have selected, but we also try to choose ones that we think will be more to the taste of the sex of the person that will be using the rosary. Some centers in particular are more obviously feminine (more fancy and ornate), and we will not choose one of these if we know that the rosary is for a man.

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Can you help me understand all of the different metal terminology that you use?
Karat (kt) is the measure of fineness of gold. 24kt is pure gold. 14kt gold is 14/24 pure gold. The balance is alloy. 14kt is the standard fineness used for most jewelry in the USA. 10kt, then, would be 10/24 pure gold. Both the 14kt and 10kt used in our rings have a rich gold color and a hardness and durability suitable for lasting use.
Gold filled items, such as our medals, and the crucifixes, centers, chain and wire we use in making our rosaries, have a layer, or layers, of gold, which are mechanically bonded under heat and pressure to a base metal. They are then rolled or drawn to given thickness. The gold content in gold filled is twice that of gold plate. Gold filled items are generally considered lifetime products because the gold will not wear off as it will in gold plated items. (We never use gold plate.) Gold filled items can be worn or held without skin reactions and may be 10kt, 12kt, or 14kt. The gold filled wire we use for our rosaries is 12kt; the chain is 14kt.
Sterling silver items are made of 92% pure silver and 7% copper or other alloy, proportions fixed by law. It will “patina” in time, that is, its color will take on an antique look.
Nickel silver is a compound of nickel, copper and zinc, also called “base metal.” Though it does not retain the luster of other materials such as sterling and has no silver content, it is a strong, durable metal.

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Why does my rosary keep breaking?
When quality rosaries break, the most common cause is that they are being kept loose in a pocket or purse. They get scraped, tangled, caught and pulled...treatment that even the most sturdy rosary cannot withstand. That is why we also offer quality rosary pouches. Storing your rosary in a rosary pouch will keep it in like-new condition.

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Can I design my own rosary?
Yes. Please visit our Build a Custom Rosary page, which allows you to build your own rosary from our full selection of beautiful and high-quality beads, crucifixes and metal parts. If you prefer, you may email us your mailing address and we will be happy to send you our rosary brochure, which is a paper version of our Build a Custom Rosary web page.

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What if I cannot decide what to get as a gift?
Sometimes it is difficult to decide when purchasing a gift for another. Since we understand that, we offer gift certificates, which make wonderful gifts and allow recipients to choose just what they want.

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Are your religious items already blessed?
Upon request, we will be happy to have any items blessed by a priest. The Brown Scapular need not be blessed if one has been enrolled in the Confraternity of the Brown Scapular. As part of the ceremony, the person is blessed along with the scapular; therefore, all subsequent scapulars do not need to be blessed.

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